Shipping & Returns
We want your order experience to feel clear, simple, and trustworthy from checkout to delivery.
Many of our products are made to order or fulfilled through trusted production partners, so your order usually moves through two stages before it arrives: processing and production first, then carrier shipment and delivery.
The timing shown in your cart or at checkout is the most accurate estimate for the items in your order. If a checkout estimate differs from a general policy example, the checkout estimate should be treated as the final reference.
Shipping Rates
We are currently focused on serving customers in the United States for launch.
- shipping rates are calculated at checkout based on the products in your order, destination, and fulfillment partner
- shipping costs may vary by product type, quantity, and delivery address
- the most accurate shipping total will appear in the cart or at checkout after your delivery details are entered
Processing Time
Orders usually need a short processing window before shipment.
- many launch products are made to order or print on demand, so they are not expected to ship the same day they are purchased
- processing time may vary by product type, production partner, and order volume
- production time happens before carrier shipping begins
Shipping Time
Shipping times depend on the destination, carrier, and product type.
- timing shown at checkout is the best estimate available at the time of purchase
- most launch orders are intended for delivery within the United States
- timing may vary slightly by destination, product type, and carrier
- delays caused by carriers, weather, or high seasonal volume may affect arrival dates
Order Tracking
If tracking is available for your order, it will be sent to the email address used at checkout once your package ships.
If you have questions about your order status, please contact our support team at [email protected].
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
When you reach out, please include:
- your order number
- a short description of the issue
- clear photos if the issue is visible
We will review the issue and work with you on the best next step.
Returns And Refunds
Because many items are made to order, return eligibility may be limited depending on the product and the reason for the return.
In general:
- damaged, defective, or incorrect items should be reported promptly
- items made specifically for your order may not be eligible for return simply because of buyer preference
- return and refund decisions for made-to-order items may depend on the condition of the item and the nature of the issue
- if a return or replacement is approved, instructions will be provided directly
Cancellations And Changes
If you need to request a cancellation or order change, please contact us as soon as possible.
Once an order has moved into production or fulfillment, changes may no longer be possible.
Questions
If you need help before or after placing an order, please email [email protected]. We are happy to help clarify timing, product questions, and order issues.